Refund policy | Allaccess

Updated: 25/10/2019

ALLACCESS.PLUS PTY LTD BOOKING TERMS AND REFUND POLICY

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES

By booking or utilising a booking through allaccess.plus, you agree to be bound by the following terms and conditions:

If you do not accept these conditions, you should not complete the booking.

1. Bookings

1.1 All bookable assets and services are made available on allaccess.plus by the third-party provider.

1.2 Third-party providers staff, including but not limited to security and onsite staff, have the right to:

a. Set the booking rules for the bookable assets and services;

b. Give instructions must be followed in emergencies;

c. To seek confirmation of booking;

d. To refuse entry.

1.3 By using this asset or service, you agree to:

a. Access to the asset or services are only permitted during the booked period

b. Comply with all direction and instructions given by onsite staff or onsite signage

1.4 All bookings require pre-payment for any booking charges

1.5 Allaccess.plus as the booking platform is not liable for any loss or damage to personal effects as a result of utilising the booked asset or service

2. Service delivery

2.1 On payment confirmation, the booked asset or service will be :

a. Available to view via "My Bookings"

b. Available to access and utilise during the booked period through "My Access"

c. All interaction with the access controls is via the mobile application

3. Refunds

3.1 When you change your mind

a. At allaccess.plus you have up to the start time of your booking (some exclusions apply) for a full refund of the booking charges. The refund will be provided using the payment source from the selected booking.

b. For any cancellation, after the booking has started, you will need to contact allaccess.plus support, refunds can only be processed if the booked product has not been used or accessed.

c. Monthly booking products will have a minimum bookable period, and cancellation within this period will not trigger any refund.

d. Any cancellation if the booking charges only. Card processing fees (if any) will not be refundable

e. Data usage, call costs (including, but not limited to, application use, images, and video) are not refundable

f. All approved payment refunds will be processed within three business days and may take up to seven business days to clear depending on the card issuer.

3.2 When the booked asset cannot be honoured

a. allaccess.plus will notify you ahead of time if we have been made aware that a booked asset cannot be honoured

b. If you attend a booking and the product cannot be accessed or utilised notify the allaccess.plus support team with the details.

c. For both scenarios, allaccess.plus will provide an alternate booking where possible

d. If an alternative booking cannot be provided, allaccess.plus will process the payment refund within three business days and may take up to seven business days to clear depending on the card issuer.

4. Privacy

4.1 You will be asked for information that is relevant to your refund or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return. When contacting allaccess.plus support regarding a refund, you will be asked to provide, identification including the email address the booking was made under.

4.2 Allaccess.plus will record your name and verify your account, which may be accessed by authorised allaccess.plus support team members for fraud protection activities.

4.3 Information collected will be securely stored in accordance with allaccess.plus Privacy Policy which can be viewed here.