Terms of use | Allaccess

Allaccess.plus PTY LTD terms of use

Updated:25/10/2019

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES

1. Contractual Relationship

1.1 These Terms of User (“terms”) govern the access or use by "you" (an individual), from within any country in the world, of applications, websites, content, products, and services(“platform”) made available by allaccess.plus, a private limited liability company established in Australia.

1.2 Your access and use of the platform constitutes your agreement to be bound by these terms, which form a contractual relationship between you and allaccess.plus. If you do not agree with these terms, you may not access or use the platform.

1.3 Allaccess.plus may amend the terms related to the platform from time to time. Amendments will be effective upon allaccess.plus posting of such terms. Any changes will be communicated to you as a member of allaccess.plus

1.4 Our collection and use of personal information in connection with the platform is as provided in the allaccess.plus privacy policy here.

2. The Services

2.1 The platform constitutes a technology platform that enables members of allaccess.plus the mobile application and/or website ("application") to book and access assets and/or services with independent third-party providers (“third party providers”) of such services under an agreement with allaccess.plus licence agreements

2.2 You acknowledge that allaccess.plus do not provide the assets and/or building services or function as a parking operator or property manager and that all assets and/or services are provided by an independent third party

2.3 You acknowledge that the platform may be made available by or in connection with certain allaccess.plus affiliates, including independent building portals and employment portals.

2.4 You acknowledge that the mobile device platforms, Apple Inc. and Google, Inc. and/or their applicable international subsidiaries and affiliates will be third-party beneficiaries to this contract if you access the services using applications developed for Apple iOS or Android powered mobile devices, respectively. These third-party beneficiaries are not parties to this contract and are not responsible for the provision or support of the services in any manner. Your access to the Services using these devices is subject to terms outlined in the applicable third-party beneficiary’s terms of service.

2.5 Subject to your compliance with these terms, allaccess.plus grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferrable license to:

a. Access and use the applications on your device solely in connection with your use of the platform; and

b. Access and use any content, information and related materials that may be made available through the services, in each case solely for your personal, non-commercial use

2.6 The platform and all rights therein are and shall remain allaccess.plus property or the property of allaccess.plus licensors. Neither the terms nor your use of the services conveys or grants any rights to you:

a. Related to the platform except for the limited licence granted above; or

b. To use or reference in any manner allaccess.plus company names, logos, product and services names, trademarks or services marks or the of allaccess.plus licensors.

2.7 You agree that you will only access the asset or services during the valid times on

a. An active booking, or;

b. An allocated asset and or service

2.8 You acknowledge that you will only utilise the asset and/or service in the way this was intended from the booking and in a lawful manner

3. Your Use of the Services

3.1 To use most of the aspects of the platform, you must register as a member and maintain an active personal user service profile (“profile”)

3.2 Profile registration requires you to submit certain personal information to allaccess.plus, such as your name, email and phone number

3.3 You agree to maintain an accurate, complete and up-to-date profile. Your failure to maintain accurate, complete and up-to-date information on your profile may result in your inability to access and use the platform

3.4 You may not transfer your account to any other person or entity

3.5 You are responsible for obtaining the data network access necessary to use the platform. Your mobile networks data and messaging rates and fees may apply if you access or use the platform from a wireless-enabled device, and you shall be responsible for such rates and fees.

3.6 You are responsible for acquiring and updating compatible hardware or device as necessary to access and use the platform

3.7 The platform may be subject to malfunctions and delays inherent in the use of the internet and electronic communications

3.8 Access to services is at the discretion on the third-party-providers. This access can be added, removed or adjusted at any time by the third-party-provider

3.9 You acknowledge that you may be provided with higher privileges to management any asset owned or leased at the third-party-provider location. You will maintain

a. Up-to-date access details for occupants or members with access to the asset

b. Responsibility for any re-listing of assets on the market place

3.10 You acknowledge that any invitation to join allaccess.plus has arisen from direct information provided by

a. A Property Manager representing a third-party-provider, or;

b. A Property Manager representing an asset owner at a third-party-provider location, or;

c. An employer, or;

d. A member of allaccess.plus, who has made a booking and assigned this to your designated email address

4.Payment

4.1 You understand that the use of certain services may result in charges (“charges”) to you for the asset or service booking you receive from a third-party-provider

4.2 You understand, to access assets and/or services resulting in charges at least one valid payment source (credit card) needs to be added to your profile. You acknowledge failure to have a valid payment source will result in the booking not being processed

4.3 All charges are due immediately to finalise the booking process and will be facilitated using the payment method selected when making the booking

4.4 You understand that additional charges may be applicable if you do not vacate the booked asset and/or service by the end of the booked period. You acknowledge that these additional charges will be charged to your select payment method at the time of booking

4.5 All booking rates, fees and availability are set by the third-party-provider offering the asset and/or services for bookings.

4.6 You acknowledge that a booking can be cancelled up to the start time of the booking for a refund of all booking rates, not including any payment processing fees (see 4.7)

4.7 You acknowledge that allaccess.plus will charge a fee based on the credit card type selected. This fee is non-refundable, and charges are following ACCC Guidelines which can be found at https://www.accc.gov.au/consumers/prices-surcharges-receipts/credit-debit-prepaid-card-surcharges.

Liabilities and Indemnities

5.1 You acknowledge that allaccess.plus is not liable for, any claim or liability related to;

a. Your interaction with other members,

b. Your use of assets or services, or,

c. Information provided by Third Party Services

5.2 You acknowledge we do not control or are not responsible for the condition of any assets and/or services provided by Third Party Providers.

5.3 You understand you are responsible for your actions and inactions concerning the use of assets and/or services, including your interaction with other members

5.4 The platform, including the booking system, comes with consumer guarantees under Australian consumer law in the Consumer and Competition Act 2010 (Cth) that cannot be excluded by this policy. Nothing in this policy affects your statutory rights as a consumer. We give no warranties beyond the consumer guarantees that are not expressly set out in this policy to the extent not prohibited by law;

a. You acknowledge, with the exception of a significant failure that continues un-remedied for 48 hours, the delivery of the platform is not time-critical. We will supply the services within a reasonable time, and we give no other warranty or guarantee in relation to the availability of the platform, or that access to the platform will be free from interruptions or errors

b. The platform depends upon telecommunications, cloud storage and other services delivered to members and us by third parties, the availability of which we cannot control

c. If we fail to supply the platform within a reasonable time, or otherwise fail to comply with a consumer guarantee, we will not be liable for any damage, loss or cost, including without limitation loss of expected revenue, loss of profit, or loss of opportunity, that is not reasonably foreseeable

5.5 You understand that allaccess.plus is not liable for any loss and/or damage (“loss”) incurred during the use of the platform, this includes but is not limited to;

a. Destruction of property;

b. Personal

c. Normal wear and tear;

d. Loss of revenue or income;

e. Network data or communications costs;

f. Natural disaster and/or weather events

Privacy

6.1 We will comply with the relevant privacy legislation and our Privacy Policy in relation to your personal information. You can find our privacy policy on our website here

6.2 You acknowledge that your private information may be accessed by authorised members in relation to general operation and security of a third-party-provider location

Dispute Resolution

7.1 If you have a complaint or dispute in relation to this agreement, you can contact us by email at support@allaccess.plus, and a member of the allaccess.plus operations team will handle the conflict